From Andrew Sobel: Most people are poor listeners. What’s worse, as we get older and more expe­ri­enced, it actu­ally gets harder to listen. In any area you may work in, there are a limited set of prob­lems that you will encounter. Once you’ve seen them all and solved them, you want to get right down to work when you run into one of them again. It feels like having to listen to others just slows things down. · Go to The ten habits of terrible listeners →