From Knowledge@Wharton: More than 50 years after manage­ment guru Peter Drucker first wrote about the diffi­culty of defining and measuring the produc­tivity of knowl­edge workers, manage­ment experts say many compa­nies still do a poor job of it. To get a better gauge of how much employees are accom­plishing, experts say managers need to remember that quality is often as impor­tant, if not more so, than quan­tity, and that blanket poli­cies rarely remedy such a highly indi­vid­u­al­ized issue. · Go to Produc­tivity in the modern office: A matter of impact →