From Fast­Com­pany: Design thinking is a process of empathizing with the end user. Its prin­cipal guru is David Kelley, founder of IDEO and the Hasso Plat­tner Insti­tute of Design at Stan­ford (other­wise known as the d.school), who takes a similar approach to managing people. He believes lead­er­ship is a matter of empathizing with employees. In this inter­view, he explains why leaders should seek under­standing rather than blind obedi­ence, why it’s better to be a coach and a taskmaster and why you can’t teach lead­er­ship with a Power­Point presen­ta­tion. · Go to David Kelley on designing curious employees →