From Fast­Com­pany: To Star­bucks, baristas are not just baristas–they are ambas­sadors of brand, merchants of romance, disci­ples of delight. The company recently invested millions in a “Lead­er­ship Lab” designed to drill that message in for 9,600 store managers. So did it work? · Go to Inside Starbucks’s $35 million mission to make brand evan­ge­lists of its front-line workers →