From Customer Think: Meta-analysis of a new Aberdeen report provides impor­tant insights into the most impor­tant customer feed­back manage­ment differ­ences between successful compa­nies and unsuc­cessful compa­nies. What is really inter­esting is that the drivers of success are less about collecting customer feed­back and more about what you do with it. · Go to Five things to do right now that will drive more value from customer feed­back | Customer­Think →