From Knowledge@Wharton: Staffing levels and customer service training often fall victim to compa­nies’ efforts to cut costs and meet quar­terly earn­ings targets. At the same time, however, consumers expect higher-quality treat­ment than ever before, and can easily let the world know if they don’t get it. So how can firms ramp up their customer service efforts on the cheap? It’s as simple as treating employees better — so they will do the same for customers, experts say. · Go to Want to improve customer service? Treat your employees better →