From Fast­Com­pany: Desktop soft­ware is sold “by the seat.” But a “by the hour” pricing struc­ture offered by cloud-based apps means smaller busi­nesses can put everyone on customer support — even the CEO or the weird guy clinging to his red stapler. Customers are increas­ingly expecting to get help from compa­nies through social media, like Twitter and Face­book, in addi­tion to tradi­tional chan­nels like phone, email, and web. That’s why Sales­force is launching a new appli­ca­tion, called, aimed at small and medium-sized busi­nesses. · Go to Salesforce’s turns any employee anywhere into a customer support ace →