From Strategy+Business: When faced with impor­tant deci­sions, managers can choose to rule in an auto­cratic (making unilat­eral choices) or demo­c­ratic (inviting employees to have a say) way. Managers are often encour­aged to take the demo­c­ratic approach (gener­ally called partic­i­pa­tive manage­ment) because research has shown that moti­va­tion, job perfor­mance, and morale increase when employees have the oppor­tu­nity to contribute their concerns and ideas.

But this study finds that there’s a conse­quence to giving employees a voice: A company then has to listen. If employees conclude that a manager is just trying to win points by paying lip service to consulting them — and has no inten­tion of acting on their advice — they are likely to stop offering input and, worse, act out their frus­tra­tion by clashing with their colleagues. · Go to When employees talk and managers don’t listen →