Why don’t companies investing in knowledge-transfer software see more of an improvement in their information flow? One big reason, according to this paper, is that some employees simply won’t share what they know. Often, they balk because they don’t trust their colleagues and they want to protect their own interests or those of their company. Other times, the motivation is more personal: Employees want to undermine or retaliate against a co-worker. · Go to When knowledge sharing turns to knowledge hiding →