From LeadershipNow: We all have those moments when we are too busy for the people around us. But those moments are the work of leaders. Those are the moments when we can help to move things from what they are to what they could be. Campbell CEO Doug Conant said, “To me, they’re not interruptions. They’re opportunities to touch someone and improve the situation.” TouchPoints describes a new way of thinking about the work of leadership. TouchPoints are those moments in the day when you have the opportunity to touch the lives of other people. Each has the potential to become a high point or a low point in someone’s day. “Each is an opportunity to establish high performance expectations, to infuse the agenda with greater clarity and more energy, and to influence the course of events.” · Go to Transforming an ordinary moment into a TouchPoint →