From Lead­er­shipNow: We all have those moments when we are too busy for the people around us. But those moments are the work of leaders. Those are the moments when we can help to move things from what they are to what they could be. Camp­bell CEO Doug Conant said, “To me, they’re not inter­rup­tions. They’re oppor­tu­ni­ties to touch someone and improve the situ­a­tion.” Touch­Points describes a new way of thinking about the work of lead­er­ship. Touch­Points are those moments in the day when you have the oppor­tu­nity to touch the lives of other people. Each has the poten­tial to become a high point or a low point in someone’s day. “Each is an oppor­tu­nity to estab­lish high perfor­mance expec­ta­tions, to infuse the agenda with greater clarity and more energy, and to influ­ence the course of events.” · Go to Trans­forming an ordi­nary moment into a Touch­Point →