From 1to1 Media: "There's never been a more interesting or challenging time in the customer service business," inContact CMO Mariann McDonagh told attendees of the company's Problem Solved tour in New York yesterday. McDonagh warned that it will only get more difficult to differentiate brands based on product attributes; driving sustainable growth more and more requires a superior service experience. "The next five years will bring more changes to the customer service market than the past 15." · Go to Are you prepared for the customer service perfect storm? →