From Sam Alibrando: One of my first goals when facil­i­tating a work­shop on the topic of “Managing Diffi­cult People” is to dispute the very myth of the “diffi­cult person.” The diffi­culty with the concept of a diffi­cult person is estab­lishing exactly who the diffi­cult person is. We almost always expe­ri­ence the “other person” as diffi­cult. · Go to Manage your­self first: The key to managing others →