From Rosabeth Moss Kanter: Many organizations have statements of mission and values. Unfortunately, most of them sound alike. Who could quibble with the importance of “respect” or “customer focus”? Values statements can seem like passive decoration for walls and the Web, easily ignored. And the words don’t really tell anyone what to do in any specific sense. But that doesn’t mean that values don’t matter. In organizations that I call “supercorps” — companies that are innovative, profitable, and responsible — widespread dialogue about the interpretation and application of values enhances accountability, collaboration, and initiative. · Go to Ten essentials for getting value from values →