From Good Expe­ri­ence: When you walk into your next meeting, be prepared for the Highest Paid Person’s Opinion to be imple­mented — over all other consid­er­a­tions, stake­holders, methods, data, and analysis. Need­less to say, the one person who is defi­nitely not paid by the company is the customer. In hippo-driven envi­ron­ments, the customer doesn’t stand a chance. · Go to Hippos and the customer expe­ri­ence →