From Rosa­beth Moss Kanter: Coping with the unex­pected is a lead­er­ship imper­a­tive. In every endeavor, the ability to recover quickly sepa­rates winners from losers, whether they are reacting to fumbles in a sports match or curve balls thrown by external events. I summa­rize the chal­lenge of managing volatility in a simple equa­tion: MTBS = or < MTMD. MTBS is the mean time between surprises, which is shrinking. MTMD is the mean time to make a deci­sion, which better be fast. · Go to Surprise! Four Strate­gies for Coping with Disrup­tions →