As angry clients increas­ingly turn to the Internet to settle scores, compa­nies, inde­pen­dent retailers and everyday wrong­doers are learning that consumers can have the last word — and often the last laugh. The Web has turned into a place where shame and humil­i­a­tion are some­times the strongest weapons in fighting scams and unfair­ness.

Read the Wash­ington Post story